We strive to provide excellent and responsive customer service and we ship to valid postal addresses only and provide tracking scan confirming delivery. All packages must be signed for. Packages will be sent via USPS Priority Mail which takes 2-3 working days or FedEx as chosen by JRashelle Hair Extensions. Orders are typically processed within 4 business days of the payment clearing. Preorders will not be shipped right away and We are not liable for lost or stolen packages once they are signed for. We do not process orders on weekends or holidays. We do not ship internationally at this time. We only ship products to confirmed addresses and the payment has cleared. Your address shipping address must match your billing address.